Our 2022 Calendar

that you purchase a comprehensive travel insurance policy that covers the following:

- Trip cancellation/interference *

- Lost baggage *

- Missed connections *

- Medical (hospitalisation/repatriation) *

- Emergency evacuation (mostly required for our Basecamp Expeditions)

- Representation by your embassy/consulate general

Please speak to your insurance representative and discuss your complete itinerary prior to making any decisions on which policy would be best suited for you, and always cover at least five to 10 days post completion of your intended travel plans, to account for any trip delays. 

Your spot is only guaranteed once we have received your payment according to our package registration schedule. If you are signing up for a tour package that allows you to pay a partial deposit to confirm your booking, and if you fail to follow our scheduled balance payments, we reserve the right to cancel your booking and give your spot to someone on our wait list. In this case, you will not be eligible for a refund of your deposit unless you have written to us no less than 15 days prior to your scheduled payment date and we have agreed to giving you an extension. It is your responsibility to stay on top of your payments. 

REFUNDS: 

If your trip has been cancelled and you have been assured a refund (in writing), please know that your refund will be processed according to our company policy and can take anywhere between three to ten business days. Someone from our accounts department will connect with you in order to collect important payment information and process your payment as quickly as possible. 

If the trip has been cancelled by us for the following reasons, we will not offer any refunds to you but you will have a one year credit for similar trip type and cost (less any bank charges/logistical costs already spent from your original trip):

- Force Majeure

- Political unrest

- Inclement weather

- Cancellation of domestic flights (you will be given the choice to drive instead)

- Change in visa policy (at times unpublished and sudden)

- Road closures 

In case flight is canceled due to weather conditions, our only alternative is to drive instead. This may also be problematic if the same weather conditions that forced our flight to cancel, may have affected the roads (such as heavy rains causing landslides along our route). In case we are stuck in the North because the conditions took place after we already started our trip, any extra expenses incurred due to extended hotel stays and meals, vehicle usage, guide charges, etc will be born by you in the form of either cash, direct bank deposit or a pre-signed cheqcue/check.